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Return Policy

How to return an order:

Return/exchange your item within fourteen (14) days, in its original/unaltered condition, for the refund, excluding shipping & handling charges. No refund will be made if the product is not returned in its original condition or returned after 14 days.

If you have received any free gift along with the purchase product, it must be returned too. No refund will be made otherwise.

Call our Customer Care Center at 0094112336946 or e-mail to us to obtain a return authorization code (RAC).

Secure your item(s) in its original packing materials

NOTE: Do not write jewel qudsi, jewellery, gem stones or other luxury-related words anywhere on the package, as this invites theft/fraud.

Use a secure shipping method depending on the value of your order. For your protection, please insure every return and make sure you get a receipt confirming your return has reached Jewel Qudsi Customer Contact Centre. Jewel Qudsi is not responsible for items lost or damaged while shipping.

Return Process:

Our Customer Contact Care representative and/or a relevant authority will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. Jewel qudsi will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the method of payment used in the original purchase.

Conditions of return

  • Packages without a Return Authorization Code (RAC) will not be accepted for refund.
  • Items must be returned in the same condition as it was sent from Jewel Qudsi within 14 days from the date of SHIPMENT. Orders received after this date will not be accepted for a refund/exchange.
  • Any returned items showing signs of wear or those that have been engraved, altered, resized (by a jeweller other than Jewel Qudsi), or damaged in any way will not be accepted for refund/exchange.
  • Custom orders like orders with special finger sizes (in cases where ring setting style requires manufacturing it in the needed size) cannot be accepted back for a refund/exchange.
  • Poorly packaged or uninsured items will not be accepted.
  • The cost for returning the merchandise is the sole responsibility of the customer. Shipping, Handling and Insurance Charges are not refundable for any reason.
  • Items can not be returned at Jewel Qudsi Showroom. All online purchases must be exchanged or refunded through the website.
  • Online refund policies are not valid in retail locations.
  • Loose gem stones which have been set are not refundable.
  • Jewel Qudsi is not responsible for lost or stolen items (once in possession of the customer).
  • Refunds and/or exchanges are subject to verification/inspection and gemstones received for return must match our records exactly.

 
Address: #46 - B, Galle Road, Colombo - 03. | Tel: +94112336946 | Fax: +94112452041 | E-mail: info@jewelqudsi.lk
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